It was a traumatizing flight experience that left a mom’s family of seven stranded and forced all the passengers to deplane.

Chaya Bruck was flying with her six children from Orlando to Newark on August 19 when an argument erupted with a flight attendant about the age of her two-year-old daughter, NBC New York reported.  Her youngest daughter reportedly kept pulling her mask off onboard the flight. Eventually, flight attendants asked Bruck and her children to get off the plane.

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From the NBC New York report:

“Bruck refused to get off, and many of her fellow passengers were quick to come to her defense, encouraging her to stay on board, telling the attendants to “please leave her alone.”

That’s when JetBlue made the announcement that everyone would have to deplane. They said they would work to get everyone back on the plane quickly, but Bruck is unhappy at the way she and her family were treated.

‘They were horribly nasty, my kids were crying. Really traumatizing,’ she said. ‘I asked them, ‘Should I tie her hands and feet? What do you want me to do?’ They just wanted me off the plane.'”

JetBlue provided a statement on the incident to ABC New York, saying that the face covering policy was updated on August 10 requiring adults and children to wear a face covering to prevent the spread of the novel coronavirus. According to CDC guidelines, children age 2 and over must wear a face covering.

“Masks with vents or exhalation valves are not permitted,” according to Jet Blue’s policy.  “Plastic face shields may be worn in addition to a face covering but not in place of one.”

“She never wore masks this entire few months,” Bruck told ABC New York. “I would never make her wear a mask. She’s a baby.”

alison.medley@chron.com

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